Introduction
Welcome to Umrah Safar. We provide information and travel assistance relating to Umrah journeys for travellers departing from Australia.
This Privacy Policy describes how Umrah Safar may collect and handle personal information when you visit our website, contact us, submit an enquiry, request information or otherwise interact with our services.
We aim to collect only information that is reasonably necessary for providing, communicating about and improving our services.
Information We Collect
Depending on how you interact with our website and services, we may collect information that you voluntarily provide to us.
Information You Provide
- Full name
- Email address
- Telephone or mobile number
- Departure city or location
- Preferred travel dates
- Number of travellers
- Accommodation preferences
- Umrah package requirements
- Information submitted through enquiry forms
- Any other information you choose to provide when contacting us
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as browser type, device type, approximate location, pages visited, referring website, date and time of access and general website usage information.
How We Use Your Information
Personal information may be used for purposes reasonably connected with operating our website and providing our services.
- Responding to enquiries and requests.
- Preparing or discussing Umrah travel options.
- Communicating about requested packages, accommodation or travel arrangements.
- Providing customer support.
- Improving our website and user experience.
- Maintaining website security and preventing misuse.
- Managing internal records and administration.
- Complying with applicable legal or regulatory obligations.
Information Sharing
We do not sell your personal information as a commercial product.
Where necessary to respond to an enquiry or arrange travel-related services, information may be shared with relevant service providers, suppliers, technology providers or other parties involved in delivering the requested service.
We may also disclose information where required or permitted by applicable law, regulation, court order or another lawful requirement.
We aim to limit information shared with third parties to information reasonably necessary for the relevant purpose.
Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic and improve the user experience.
Cookies may also be used by third-party technologies integrated into the website, such as analytics, security or embedded content services.
Depending on your browser and device settings, you may be able to control or disable cookies. Disabling certain cookies may affect some website functionality.
Data Security
We take reasonable steps to protect personal information against unauthorised access, misuse, loss, interference and disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
You should therefore avoid submitting sensitive information through unsecured communication channels unless it is specifically required and appropriate.
Data Retention
We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including customer service, administration, legal obligations, dispute resolution and record keeping.
When information is no longer reasonably required, it may be securely deleted, destroyed or de-identified where appropriate.
Your Privacy Rights
Depending on the circumstances and applicable privacy laws, you may have rights relating to personal information we hold about you.
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Ask questions about how your information is handled.
- Make a privacy-related complaint.
- Request that information be handled or deleted where legally applicable.
Requests may be subject to verification and applicable legal requirements.
Third-Party Websites and Services
Our website may contain links to external websites or services operated by third parties.
Third-party websites have their own privacy policies and terms. We are not responsible for the privacy practices, security or content of websites that we do not control.
We recommend reviewing the privacy policy of any external website before providing personal information.
Children's Privacy
Our website is intended primarily for adults planning or arranging travel. We do not knowingly seek to collect personal information from children through the website.
If you believe that personal information relating to a child has been submitted to us unnecessarily, please contact us so that we can review the situation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable privacy requirements.
Any updated version will be published on this page with an updated revision date.
Contact Us About Privacy
If you have a question, concern or request regarding this Privacy Policy or the handling of your personal information, please contact Umrah Safar.
Privacy Enquiries
For privacy questions, access requests, corrections or complaints, please contact our team using the details below.